If you’re looking for a product that is not on our website, feel free to give us a call (416-516-6565) or send us an email (info@anchorfishmarket.com) to inquire.

At check-out, please specify whether you would want to be contacted about substitutions, or if you’re happy to let us take the lead on finding you the next best thing. Our team will substitute any out of stock products with the most similar alternative. You can also specify whether you would prefer not to receive a substitute, in which case we will simply refund you the amount you paid for the given product.

Yes! While our online ordering platform requires you to select whole numbers for weighted items, you can request a smaller portion. Simply select the next closest whole number (e.g., 1LB for ½LB), then add a note in the “Order Notes” section at checkout specifying the exact weight you’d like. We’ll adjust your order accordingly and issue a refund for the difference.

We’re happy to accommodate special processing requests! We can vacuum seal your order, portion products to your specifications, or peel and devein shrimp. Just let us know your preferences by including the details in the “Order Notes” section at checkout.

Unfortunately due to the fragility of oysters once processed (popped or shucked), we only offer this service for in-store pickups.

Product is wrapped in plastic and then just like in-store, wrapped in red freezer paper. Alternatively, we may pack your product in plastic bags or takeout containers for items like prepared cakes, certain shellfish, etc. If you have any particular packaging requests, please indicate in the “Order Notes” section at checkout.

Our crew packs your items into a delivery box with a packing slip and a bag of ice to ensure your product stays cold!

We work with a third-party delivery service that bases their fees depending on the distance of your delivery location from our store. Here is the breakdown of the cost depending on distance, as provided by our delivery partner.

0-3 km – $5

3-8 km – $8 

8-30 km – $10

30-50 km – $15

Our delivery partner delivers within roughly a 50km radius from our store. To check whether we’re able to arrange delivery to you, type your address at checkout.

At checkout, you will be prompted to select your desired delivery day, and one of two delivery windows, morning (10:00am-1:00pm) or afternoon (1:00pm-7:00pm) depending on your availability. We do ask that someone is present to receive and properly store the product.

Please note that we offer same-day delivery, with an order-by deadline of 1:00pm EST.

Because most of our product is sold by weight, just as when you shop in-store, we won’t know exactly what your ordered item(s) will come out to until we’ve weighed them on the day of your order. To account for those variances between the moment of you placing your order and us assembling it, you will be charged for the estimated price of your cart plus a $20 refundable hold. On the day of your order, once we weigh your product and know the actual total, we release the hold back to you, minus the small variances.

For instance, if you pay to order $10 worth of product, your subtotal will be $10+$20 refundable hold, for a total of $30. On the day of your order, the actual total comes out to $10.25, we will refund you $19.75, and you ultimately just pay the actual price of the product.

Please note that, depending on your bank and credit card companies, it may take a few business days for the refund to be reflected on your bank statement. Please contact us at info@anchorfishmarket.com for any support required.

Once we’ve assembled your order and weighed out all the products, either on the eve or on the morning of the day for which you’ve placed your order, we will email you the actual price that your order has come out to. On this updated order, the refundable hold will no longer be counted.